Agreement to Terms
By creating an account or using Lake Flow services, you agree to these Terms of Service. If you do not agree, please do not use our service. These terms constitute a legally binding agreement between you and Lake Flow LLC.
Description of Service
Lake Flow is an AI-powered concierge platform for Lake Martin, Alabama. Our services include:
- AI Assistant: Instant answers about Lake Martin restaurants, marinas, weather, water conditions, wildlife, and regulations via SMS, voice, or web chat.
- Property Services: Booking and coordination of house checks, lawn care, cleaning, and other property maintenance services through our network of vetted contractors.
- Restaurant Connections: Call bridging to local restaurants for reservations and orders.
Account Registration
To use Lake Flow, you must:
- Be at least 18 years of age
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized account access
You are responsible for all activity that occurs under your account.
SMS Communications
By providing your phone number and opting in to SMS communications, you agree to receive text messages from Lake Flow including:
- AI assistant responses to your questions
- Booking confirmations and service updates
- Service completion notifications
- Account alerts and notifications
SMS Terms:
• Message frequency varies based on your usage
• Message and data rates may apply
• Reply STOP to unsubscribe at any time
• Reply HELP for assistance
• Carriers are not liable for delayed or undelivered messages
Property Services Terms
When booking property services through Lake Flow:
- Service Providers: Services are performed by independent contractors vetted by Lake Flow. Lake Flow facilitates bookings but is not the direct service provider.
- Pricing: All service pricing is displayed before booking confirmation. Prices include Lake Flow's service fee.
- Payment: Payment is collected at the time of booking. We use Stripe for secure payment processing.
- Cancellation: Cancellations made more than 24 hours before scheduled service receive a full refund. Cancellations within 24 hours may be subject to a cancellation fee.
- Property Access: You are responsible for providing accurate property access information and ensuring service providers can safely access your property.
AI Assistant Limitations
Our AI assistant provides information to the best of its ability, but:
- Information may not always be current or complete
- AI responses are not professional advice (legal, financial, medical, etc.)
- Restaurant hours, marina services, and other third-party information may change without notice
- Always verify critical information directly with the relevant business or authority
Acceptable Use
You agree not to:
- Use the service for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service
- Submit false or misleading information
- Use the service to harass, abuse, or harm others
- Resell or commercialize the service without permission
Intellectual Property
Lake Flow and its content, features, and functionality are owned by Lake Flow LLC and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without permission.
Disclaimer of Warranties
Lake Flow is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or completely secure.
Limitation of Liability
To the fullest extent permitted by law, Lake Flow LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability shall not exceed the amount you paid to Lake Flow in the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold harmless Lake Flow LLC from any claims, damages, or expenses arising from your use of the service or violation of these terms.
Termination
We may suspend or terminate your account at any time for violation of these terms or for any other reason at our discretion. You may close your account at any time by contacting us. Upon termination, your right to use the service ceases immediately.
Changes to Terms
We may modify these terms at any time. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance of the modified terms.
Governing Law
These terms are governed by the laws of the State of Alabama. Any disputes shall be resolved in the courts of Alabama.
Contact Us
If you have questions about these Terms of Service, please contact us:
Email: info@lakeflow.co