Introduction
Lake Flow LLC ("Lake Flow," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI-powered concierge service for Lake Martin, Alabama.
Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and password when you create an account.
- Property Information: Details about lake properties you add to your account for service purposes.
- Conversation Data: Messages and queries you send to Lake Flow via SMS, voice, or web chat to provide AI-powered responses.
- Service Records: Booking history, service requests, and transaction records.
- Usage Data: How you interact with our service to improve our offerings.
How We Use Your Information
We use your information to:
- Provide AI-powered responses to your questions about Lake Martin
- Process and manage service bookings (house checks, lawn care, cleaning)
- Send booking confirmations, service updates, and notifications via SMS
- Improve our AI assistant and service quality
- Communicate important account information
- Comply with legal obligations
SMS Messaging Terms
When you provide your phone number and consent to receive SMS messages from Lake Flow:
- Message Types: You will receive AI assistant responses, booking confirmations, service notifications, and account alerts.
- Message Frequency: Message frequency varies based on your usage and service bookings.
- Opt-Out: Reply STOP to any message to unsubscribe from SMS communications.
- Help: Reply HELP for assistance or contact us at info@lakeflow.co.
- Carrier Charges: Message and data rates may apply depending on your mobile carrier plan.
Important: Your mobile phone number and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile information with outside parties for their own marketing use.
Data Sharing
We may share your information only in the following circumstances:
- Service Providers: With vetted contractors who perform services you book (house checks, lawn care, cleaning). They receive only the information necessary to complete the service.
- Payment Processing: With our payment processor (Stripe) to process transactions securely.
- Legal Requirements: When required by law or to protect our rights and safety.
We do not sell your personal information to third parties.
Data Storage and Security
Your information is stored securely using Google Cloud Platform services with encryption at rest and in transit. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of SMS communications at any time
Children's Privacy
Lake Flow is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service. Continued use of Lake Flow after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Email: info@lakeflow.co